ITS VPN Upgrade Complete | Friday, Dec. 18th

Who? Guilford Community Members who use GlobalProtect VPN
What? Version Upgrade
When? Completed Friday, Dec. 18th at 5:30p
Why? Upgrade to version compatible with Mac OS Big Sur

To accommodate those running MacOS 11 Big Sur ITS upgraded the College’s VPN software on Friday 12/18/20.

Guilford requires VPN for remote access to systems such as network drives and Banner “Admin” used by many administrative offices on campus.

After the update, when you next use VPN, you will be prompted to download and install the new VPN version which is 5.1.7-20. If you are not automatically prompted to install the update, or run into difficulty, please follow the instructions for Installing GlobalProtect VPN (Guilford Google login required to view).

Need help? Open a ticket at https://webhelpdesk.guilford.edu or email its@guilford.edu.

ITS Recommends Delaying Big Sur Mac OS Upgrade

black Apple logo

Who? Anyone who uses a Mac AND Guilford’s VPN
What? Delay upgrade to Mac OS Big Sur
When? Until further notices from ITS
Why? Patches required to address compatibility issue

Guilford ITS recently learned of a compatibility issue with Big Sur, the new MacOS, and Guilford’s VPN software, GlobalProtect. VPN enables remote connections to secured campus resources such as network drives and Banner “Admin”. If you use VPN, ITS strongly advises you not to upgrade to Big Sur until we announce the availability of required VPN patches. Also, be sure to confirm that any other applications and software you use will work with Big Sur before upgrading. Need help? Contact its@guilford.edu.

Banner Downtime for Scheduled Maintenance | Friday, Dec. 11th

Guilford College Banner

Who: Students, Faculty, Staff and Affiliates who use Banner
What: System downtime
When: Friday, Dec. 11th at 5pm for approximately 1 hour
Why: Maintenance

ITS will perform maintenance on Banner, the system used for functions including course registration and work time entry, on Friday, Dec. 11th. As a result, the system will be unavailable beginning at 5pm for approximately 1 hour. If you encounter difficulties with Banner following this work, open a ticket at https://webhelpdesk.guilford.edu or contact the ITS Help Desk at its@guilford.edu or 336-316-2020.