Who? Guilford Community Members who use GlobalProtect VPN What? Version Upgrade When? Completed Friday, Dec. 18th at 5:30p Why? Upgrade to version compatible with Mac OS Big Sur
To accommodate those running MacOS 11 Big Sur ITS upgraded the College’s VPN software on Friday 12/18/20.
Guilford requires VPN for remote access to systems such as network drives and Banner “Admin” used by many administrative offices on campus.
After the update, when you next use VPN, you will be prompted to download and install the new VPN version which is 5.1.7-20. If you are not automatically prompted to install the update, or run into difficulty, please follow the instructions for Installing GlobalProtect VPN (Guilford Google login required to view).
Who? Anyone who uses a Mac AND Guilford’s VPN What? Delay upgrade to Mac OS Big Sur When? Until further notices from ITS Why? Patches required to address compatibility issue
Guilford ITS recently learned of a compatibility issue with Big Sur, the new MacOS, and Guilford’s VPN software, GlobalProtect. VPN enables remote connections to secured campus resources such as network drives and Banner “Admin”. If you use VPN, ITS strongly advises you not to upgrade to Big Sur until we announce the availability of required VPN patches. Also, be sure to confirm that any other applications and software you use will work with Big Sur before upgrading. Need help? Contact email@example.com.
Who: Students, Faculty, Staff and Affiliates who use Banner What: System downtime When: Friday, Dec. 11th at 5pm for approximately 1 hour Why: Maintenance
ITS will perform maintenance on Banner, the system used for functions including course registration and work time entry, on Friday, Dec. 11th. As a result, the system will be unavailable beginning at 5pm for approximately 1 hour. If you encounter difficulties with Banner following this work, open a ticket at https://webhelpdesk.guilford.edu or contact the ITS Help Desk at firstname.lastname@example.org or 336-316-2020.