Note: This article was updated 9/7 to reflect that the issue also applies to Microsoft Edge.
ITS discovered on the morning of Sept. 2nd that the current Google Chrome web browser update (version 93) is not compatible with Guilford’s version of Banner Web. Banner Web will not work if your Chrome browser has auto-updated to v. 93. Please use a different browser, such as Firefox, until the issue is resolved.
ITS is researching this issue and will provide an update when a solution is identified. We apologize for any inconvenience.
Who: Faculty and Staff who use the Gnosis Course Search Tool What: Gnosis to be replaced by CourseFinder When: Gnosis to be removed Fri. 7/2 at 4p
ITS recently announced plans for replacement of the Gnosis Course Search Tool with “CourseFinder,” a web application running on current technology. Due to substantial issues with Gnosis that cause slow performance and affect operation of other systems, ITS will take down the Gnosis site on Friday, 7/2 at 4p.
CourseFinder is currently available to faculty, staff, and students when on campus (other than on GC-Resnet). Faculty and staff may also access CourseFinder via VPN from off campus using the instructions for installing and using VPN.
ITS is currently working to address the following:
term selection and display issues on iOS devices such as iPhones, and display usability on Android devices
VPN software installation requirement which prevents students from using the tool when off campus or on GC-Resnet (note: VPN installation is required for security and ITS is exploring security alternatives)
A second phase of CourseFinder development is planned to add the following features:
direct links to course material information on the campus bookstore site (feature is broken in Gnosis)
links to current course syllabi (Gnosis does not have syllabi links newer than 2020)
We know Gnosis has long been of value to many faculty and staff when searching for course information. If you have questions or need help regarding CourseFinder, please submit a ticket at https://webhelpdesk.guilford.edu or email firstname.lastname@example.org. As a reminder, students will continue to use Banner Web as their primary system to find course information and as the sole system to register for classes.
Who? Anyone who schedules Zoom meetings with Google Calendar What? Reauthorize Zoom’s calendar access When? Sunday, April 25th Why? Will stop working if not reauthorized
Zoom calendar integration, enabled through the Zoom for Gsuite add-on, is the feature that allows you to schedule Zoom meetings directly from your Google Gsuite calendar. Due to feature updates, Google will require accounts using this integration to reauthorize Zoom’s calendar access on Sunday, April 25th.
To reauthorize Zoom, select the Zoom icon on the far right sidebar in Google calendar.
You will then see an alert similar to the one below. Select Authorize Access.
After selecting Authorize Access, select your @guilford.edu Google account as the account to authorize.
You will see a prompt similar to the one below. Select Allow at the bottom of the screen to reauthorize access.
Please note if you do not complete reauthorization, you will no longer be able to schedule Zoom meetings directly from your calendar. The word Authorize next to a Zoom meeting indicates you need to complete reauthorization. You may click Authorize on the calendar entry to start the process.
To learn more about the Zoom integration with Google calendars, see Zoom for GSuite add-on in the Zoom Help Center.
Who? Guilford Community Members who use GlobalProtect VPN What? Version Upgrade When? Completed Friday, Dec. 18th at 5:30p Why? Upgrade to version compatible with Mac OS Big Sur
To accommodate those running MacOS 11 Big Sur ITS upgraded the College’s VPN software on Friday 12/18/20.
Guilford requires VPN for remote access to systems such as network drives and Banner “Admin” used by many administrative offices on campus.
After the update, when you next use VPN, you will be prompted to download and install the new VPN version which is 5.1.7-20. If you are not automatically prompted to install the update, or run into difficulty, please follow the instructions for Installing GlobalProtect VPN (Guilford Google login required to view).
Who: Students, Faculty, Staff and Affiliates who use Banner What: System downtime When: Friday, Dec. 11th at 5pm for approximately 1 hour Why: Maintenance
ITS will perform maintenance on Banner, the system used for functions including course registration and work time entry, on Friday, Dec. 11th. As a result, the system will be unavailable beginning at 5pm for approximately 1 hour. If you encounter difficulties with Banner following this work, open a ticket at https://webhelpdesk.guilford.edu or contact the ITS Help Desk at email@example.com or 336-316-2020.
UPDATE: As of 11/18, issues with the GNOSIS Course Search tool are resolved.ITS Communications sent the message below to Guilford Faculty and Staff at 12:56p on Monday 11/16.Read about the upgrade here.
Dear Faculty and Staff,
ITS worked with several campus offices this morning to resolve issues following the weekend migration of Banner to updated servers. As of this time, most reported issues, including problems with degree evaluations and some financial processes, are resolved. We apologize for the inconvenience these issues have caused.
For those who use the “Gnosis” course search tool, this system remains unavailable. While work continues on this issue, ITS recommends use of the Banner Web Class Schedule available from the Banner Web login screen. For those needing a course schedule with more sort options, we recommend downloading the course schedule in Excel format available here. The spreadsheet data reflects Banner as of Th., 11/12.
ITS also continues to work with individual offices regarding issues or questions within their areas.
The Banner upgrade that began Friday at noon is complete! Report any issues to the ITS Help Desk at: https://webhelpdesk.guilford.edu or firstname.lastname@example.org. ITS has resolved degree evaluation issues and has worked with Web Services to restore the “GNOSIS” course search tool to service.
Who: Students, Faculty, Staff and Affiliates who use Banner
What: System unavailable during major upgrade
When:NOONFriday, November 13th through Saturday the 14th
Why: Move Banner to updated servers with better speed and reliability
The Banner system used by the Guilford Community for functions including course registration and work time entry will be unavailable beginning at noon on Friday, Nov. 13, as ITS completes a major upgrade. The upgrade will continue into Saturday. When complete, Banner will run on updated servers offering faster performance and better reliability as well as meeting updated vendor requirements.
Banner login information including login links will remain the same following the upgrade.
This article will be updated when the work is complete.
Note: Faculty and staff received this announcement by email on 10/30/20.
With high use of Zoom to record classes, workshops, and meetings to the Zoom cloud, we are approaching our storage limit and need to remove older cloud recordings to make room for newer recordings. Prior to the start of the Spring 2021 semester, we will delete recordings from Spring 2020 through the Fall 2020 3-week session.
We are giving you advance notice so that you have time to export your recordings and save them by 11:59 p.m. on January 6th, 2021. After this deadline, we will begin deleting recordings.
In most cases, you are encouraged to save recordings to Google Drive which offers unlimited storage and automatic backups (instructions below). If you have recordings with restricted information (e.g., dealing with confidential student or personnel issues), please contact email@example.com to discuss appropriate storage options. If your recordings are of campus events of historical interest, please contact firstname.lastname@example.org.
We are establishing a regular process for the deletion of older recordings and will communicate a timetable and additional information prior to January 6th.
Navigate to your recordings by clicking the “Recordings” item in the left-hand menu.
You should see your recordings listed on the page that appears. Click “More” and then “Download” next to any recordings you want to export as a file to your computer.
Each download will consist of multiple files, as the download includes a video file of the recording, an audio-only file of the recording, a transcript of the recording, and the meeting’s chat transcript.
If you do not want to download all of these files, you can click the recording title to get a more detailed view of the recording, and download only specific files.
Repeat the process above with all recordings you want to save.
Downloaded files are stored on your local computer. For more reliable preservation, upload your files to Google Drive using the instructions here.