Banner Downtime for “Cloud” Hosting Move

Guilford College Banner

Who: Students, Faculty, Staff and Affiliates who use Banner
What: System downtime for 2 weekends
When: Fri., 12/3 @7p thru 12/5; Fri., 12/17 @7p thru 12/19
Why: Migration to “Cloud” (remote) Hosting

Update 12/5/21:

Banner is now available following this weekend’s downtime for Banner “cloud” (remote) hosting preparations.  ITS thanks the Guilford community for your patience during this process. We are especially grateful for the staff in offices across campus who worked many hours over the weekend on this important project.  The results were positive overall. ITS is continuing to work through remaining issues in advance of the Dec. 17th move.

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The Banner system used for functions including course registration and work time entry will be unavailable the weekends of 12/3 and 12/17 as ITS moves Banner to “cloud” (remote) hosting. This move will reduce costs of operating Banner and provide additional security features. On both weekends, Banner will be unavailable from Friday at 7p through Sunday for all except approved testers. ITS will make an announcement when regular Banner service is restored following the downtime.

Third-party systems with live connections to Banner may appear to be available during these weekends, but should not be used by anyone aside from approved testers. This is due to the risk of data loss or retrieving inaccurate data. Specifically, only approved testers should use the following systems during this time:

  • CampusLogic Forms (for Federal Financial Aid data verification)
  • CourseFinder and other Argos reporting applications
  • Housing Application System (THD)
  • Microsoft Access reports connecting to Banner
  • OneCard ID Card System – issuing new cards or adding Quaker Cash
  • Parking System
  • Touchnet bill payment system

Note: This list will be updated based on initial testing results.

Regarding the Slate online application portal, prospective students will be able to apply and check applications during the dress rehearsal weekend. New applicant data will not, however, appear in Guilford’s production Banner until Banner and Slate are synchronized following the dress rehearsal.

If you have questions or require technology support, open a ticket at https://webhelpdesk.guilford.edu or contact the ITS Help Desk at its@guilford.edu or 336-316-2020.

Banner Web Issues with Chrome and Microsoft Edge Update

Note: This article was updated 9/7 to reflect that the issue also applies to Microsoft Edge.

ITS discovered on the morning of Sept. 2nd that the current Google Chrome web browser update (version 93) is not compatible with Guilford’s version of Banner Web. Banner Web will not work if your Chrome browser has auto-updated to v. 93. Please use a different browser, such as Firefox, until the issue is resolved.

ITS is researching this issue and will provide an update when a solution is identified. We apologize for any inconvenience.

CourseFinder Replaces Gnosis Course Search

CourseFinder icon

Who: Faculty and Staff who use the Gnosis Course Search Tool
What: Gnosis to be replaced by CourseFinder
When: Gnosis to be removed Fri. 7/2 at 4p

ITS recently announced plans for replacement of the Gnosis Course Search Tool with “CourseFinder,” a web application running on current technology. Due to substantial issues with Gnosis that cause slow performance and affect operation of other systems, ITS will take down the Gnosis site on Friday, 7/2 at 4p.

CourseFinder is currently available to faculty, staff, and students when on campus (other than on GC-Resnet). Faculty and staff may also access CourseFinder via VPN from off campus using the instructions for installing and using VPN.

You’ll find the link to sign in to CourseFinder at its.guilford.edu/coursefinder. That page also includes instructions for Using CourseFinder.

ITS is currently working to address the following:

  • term selection and display issues on iOS devices such as iPhones, and display usability on Android devices
  • VPN software installation requirement which prevents students from using the tool when off campus or on GC-Resnet (note: VPN installation is required for security and ITS is exploring security alternatives)

A second phase of CourseFinder development is planned to add the following features:

  • direct links to course material information on the campus bookstore site (feature is broken in Gnosis)
  • links to current course syllabi (Gnosis does not have syllabi links newer than 2020)

We know Gnosis has long been of value to many faculty and staff when searching for course information. If you have questions or need help regarding CourseFinder, please submit a ticket at https://webhelpdesk.guilford.edu or email its@guilford.edu. As a reminder, students will continue to use Banner Web as their primary system to find course information and as the sole system to register for classes.

Zoom Access to Google Calendars Reauthorization

Zoom Icon

Who? Anyone who schedules Zoom meetings with Google Calendar
What? Reauthorize Zoom’s calendar access
When?
Sunday, April 25th
Why? Will stop working if not reauthorized

Zoom calendar integration, enabled through the Zoom for Gsuite add-on, is the feature that allows you to schedule Zoom meetings directly from your Google Gsuite calendar. Due to feature updates, Google will require accounts using this integration to reauthorize Zoom’s calendar access on Sunday, April 25th.

To reauthorize Zoom, select the Zoom icon on the far right sidebar in Google calendar.

Zoom white camera icon with blue background.

You will then see an alert similar to the one below. Select Authorize Access.

Image showing the authorization pop-up for the Zoom add-on to ask for permission to show additional information in Gmail and Google Calendar.
Prompt to reauthorize Zoom access to the GSuite calendar.

After selecting Authorize Access, select your @guilford.edu Google account as the account to authorize.

You will see a prompt similar to the one below. Select Allow at the bottom of the screen to reauthorize access.

Zoom icon with notice that "Zoom for G Suite wants to access yoru Google Account"
Zoom Notice:" Make sure you trust Zoom for G Suite." With Cancel and Allow buttons at the bottom.

Please note if you do not complete reauthorization, you will no longer be able to schedule Zoom meetings directly from your calendar. The word Authorize next to a Zoom meeting indicates you need to complete reauthorization. You may click Authorize on the calendar entry to start the process.

Event Details: Zoom Meeting calendar entry with the word "Authorize" and a small red "i" indicating authorization is needed.

To learn more about the Zoom integration with Google calendars, see Zoom for GSuite add-on in the Zoom Help Center.

Questions? Contact its@guilford.edu.

ITS VPN Upgrade Complete | Friday, Dec. 18th

Who? Guilford Community Members who use GlobalProtect VPN
What? Version Upgrade
When? Completed Friday, Dec. 18th at 5:30p
Why? Upgrade to version compatible with Mac OS Big Sur

To accommodate those running MacOS 11 Big Sur ITS upgraded the College’s VPN software on Friday 12/18/20.

Guilford requires VPN for remote access to systems such as network drives and Banner “Admin” used by many administrative offices on campus.

After the update, when you next use VPN, you will be prompted to download and install the new VPN version which is 5.1.7-20. If you are not automatically prompted to install the update, or run into difficulty, please follow the instructions for Installing GlobalProtect VPN (Guilford Google login required to view).

Need help? Open a ticket at https://webhelpdesk.guilford.edu or email its@guilford.edu.

Banner Downtime for Scheduled Maintenance | Friday, Dec. 11th

Guilford College Banner

Who: Students, Faculty, Staff and Affiliates who use Banner
What: System downtime
When: Friday, Dec. 11th at 5pm for approximately 1 hour
Why: Maintenance

ITS will perform maintenance on Banner, the system used for functions including course registration and work time entry, on Friday, Dec. 11th. As a result, the system will be unavailable beginning at 5pm for approximately 1 hour. If you encounter difficulties with Banner following this work, open a ticket at https://webhelpdesk.guilford.edu or contact the ITS Help Desk at its@guilford.edu or 336-316-2020.

UPDATE: Banner Status Following Weekend Upgrade

Guilford College Banner

UPDATE: As of 11/18, issues with the GNOSIS Course Search tool are resolved. ITS Communications sent the message below to Guilford Faculty and Staff at 12:56p on Monday 11/16. Read about the upgrade here.

Dear Faculty and Staff,

ITS worked with several campus offices this morning to resolve issues following the weekend migration of Banner to updated servers. As of this time, most reported issues, including problems with degree evaluations and some financial processes, are resolved. We apologize for the inconvenience these issues have caused.

For those who use the “Gnosis” course search tool, this system remains unavailable. While work continues on this issue, ITS recommends use of the Banner Web Class Schedule available from the Banner Web login screen. For those needing a course schedule with more sort options, we recommend downloading the course schedule in Excel format available here. The spreadsheet data reflects Banner as of Th., 11/12.    

ITS also continues to work with individual offices regarding issues or questions within their areas. 

Please continue to report any problems or questions to ITS by submitting a ticket at https://webhelpdesk.guilford.edu, or contact ITS at webhelpdesk@guilford.edu or 336-316-2020.

Thank you,

Information Technology Services

COMPLETE: Banner Upgrade on Fri., Nov. 13

Guilford College Banner

The Banner upgrade that began Friday at noon is complete! Report any issues to the ITS Help Desk at: https://webhelpdesk.guilford.edu or webhelpdesk@guilford.edu. ITS has resolved degree evaluation issues and has worked with Web Services to restore the “GNOSIS” course search tool to service.

Who: Students, Faculty, Staff and Affiliates who use Banner

What: System unavailable during major upgrade

When: NOON Friday, November 13th through Saturday the 14th

Why: Move Banner to updated servers with better speed and reliability

The Banner system used by the Guilford Community for functions including course registration and work time entry will be unavailable beginning at noon on Friday, Nov. 13, as ITS completes a major upgrade. The upgrade will continue into Saturday. When complete, Banner will run on updated servers offering faster performance and better reliability as well as meeting updated vendor requirements.

Banner login information including login links will remain the same following the upgrade.

This article will be updated when the work is complete.

Questions? Please contact the ITS Help Desk at webhelpdesk@guilford.edu or call 336-316-2020.

Message Regarding Zoom Storage

Zoom Icon

Note: Faculty and staff received this announcement by email on 10/30/20.

Dear Colleagues,

With high use of Zoom to record classes, workshops, and meetings to the Zoom cloud, we are approaching our storage limit and need to remove older cloud recordings to make room for newer recordings. Prior to the start of the Spring 2021 semester, we will delete recordings from Spring 2020 through the Fall 2020 3-week session.

We are giving you advance notice so that you have time to export your recordings and save them by 11:59 p.m. on January 6th, 2021. After this deadline, we will begin deleting recordings. 

In most cases, you are encouraged to save recordings to Google Drive which offers unlimited storage and automatic backups (instructions below). If you have recordings with restricted information (e.g., dealing with confidential student or personnel issues), please contact webhelpdesk@guilford.edu to discuss appropriate storage options. If your recordings are of campus events of historical interest, please contact archives@guilford.edu.

We are establishing a regular process for the deletion of older recordings and will communicate a timetable and additional information prior to January 6th.

We will send additional reminders as we approach January 6th. If you have questions or experience issues, please put in a Help Desk ticket at https://webhelpdesk.guilford.edu or webhelpdesk@guilford.edu. Faculty may also contact Garrett Collins directly at gcollins1@guilford.edu.

Best,

ITS and Hege Library & Learning Technologies

Instructions for exporting your recordings:

  1. Log in to your Guilford Zoom account at guilford.zoom.us
  2. Navigate to your recordings by clicking the “Recordings” item in the left-hand menu.
  3. You should see your recordings listed on the page that appears. Click “More” and then “Download” next to any recordings you want to export as a file to your computer.
    1. Each download will consist of multiple files, as the download includes a video file of the recording, an audio-only file of the recording, a transcript of the recording, and the meeting’s chat transcript.
    2. If you do not want to download all of these files, you can click the recording title to get a more detailed view of the recording, and download only specific files.
  4. Repeat the process above with all recordings you want to save.
  5. Downloaded files are stored on your local computer. For more reliable preservation, upload your files to Google Drive using the instructions here.

Instructions for deleting your recordings: 

  1. Log in to your Guilford Zoom account at guilford.zoom.us
  2. Navigate to your recordings by clicking the “Recordings” item in the left-hand menu.
  3. You should see your recordings listed on the page that appears. Check the checkboxes in front of all videos you wish to delete.
  4. Click the “Delete Selected (number)” button.

RESOLVED: Banner Web Security Errors

Error or Issue Icon

Update:

ITS resolved the Banner web error prior to the start of Fall 2020 classes. Chrome and other browsers now work properly and no longer require a workaround.

Original Post:

Are you receiving errors in Banner Web stating your connection is not secure?

ITS is working with the vendor of Banner to address these errors which result from recent security updates made to some web browsers.

Errors currently appear with Chrome and Firefox, and sometimes IE and Edge depending on the version.

To bypass the error, you need to use a different web browser or change a setting in Firefox. Here are the options:

  • try IE or Edge (Windows) – depending on your browser and Windows version they may or may not display errors
  • try Safari (Mac)
  • in FireFox – click the “Enable TLS 1.0 and 1.1” blue button on the error message

Chrome is not currently recommended as it will prompt you to confirm your security setting on each page load.

ITS appreciates your patience as we continue work to resolve this issue.