Zoom Access to Google Calendars Reauthorization

Zoom Icon

Who? Anyone who schedules Zoom meetings with Google Calendar
What? Reauthorize Zoom’s calendar access
Sunday, April 25th
Why? Will stop working if not reauthorized

Zoom calendar integration, enabled through the Zoom for Gsuite add-on, is the feature that allows you to schedule Zoom meetings directly from your Google Gsuite calendar. Due to feature updates, Google will require accounts using this integration to reauthorize Zoom’s calendar access on Sunday, April 25th.

To reauthorize Zoom, select the Zoom icon on the far right sidebar in Google calendar.

Zoom white camera icon with blue background.

You will then see an alert similar to the one below. Select Authorize Access.

Image showing the authorization pop-up for the Zoom add-on to ask for permission to show additional information in Gmail and Google Calendar.
Prompt to reauthorize Zoom access to the GSuite calendar.

After selecting Authorize Access, select your @guilford.edu Google account as the account to authorize.

You will see a prompt similar to the one below. Select Allow at the bottom of the screen to reauthorize access.

Zoom icon with notice that "Zoom for G Suite wants to access yoru Google Account"
Zoom Notice:" Make sure you trust Zoom for G Suite." With Cancel and Allow buttons at the bottom.

Please note if you do not complete reauthorization, you will no longer be able to schedule Zoom meetings directly from your calendar. The word Authorize next to a Zoom meeting indicates you need to complete reauthorization. You may click Authorize on the calendar entry to start the process.

Event Details: Zoom Meeting calendar entry with the word "Authorize" and a small red "i" indicating authorization is needed.

To learn more about the Zoom integration with Google calendars, see Zoom for GSuite add-on in the Zoom Help Center.

Questions? Contact its@guilford.edu.

ITS Recommends OS Upgrade to Big Sur for Compatible Macs

black Apple logo

Who? Anyone with a Mac less than 5 years old
What? Upgrade to Mac OS Big Sur
When? After checking compatibilty with your specialized software & devices
Why? Benefit from the latest operating system from Apple

The latest Mac operating system, Big Sur, was released in November 2020. At that time, ITS recommended postponing upgrades so we could test systems such as VPN and PaperCut printing for compatibility. ITS has now completed testing and applied update needed to support Big Sur. We currently recommend all compatible Macs upgrade to the new OS.

If the hardware on your Macbook or iMac is compatible with Big Sur, you will likely have seen an alert in your notification center. To start the upgrade click the alert, or check for updates in the App Store. Then, follow the onscreen prompts. Unfortunately, devices 5 years or older are not eligible for this upgrade. 

Please note this upgrade may affect certain 3rd party applications and peripheral devices such as personal printers. While ITS has tested software we support at Guilford, we cannot guarantee other 3rd party applications will continue to work with Big Sur. If you have questions about compatibility, we recommend you check with the vendor to verify product support with the new operating system.

If you have questions or need assistance, we are happy to help. Submit a ticket at https://webhelpdesk.guilford.edu, or contact the ITS Help Desk at its@guilford.edu.

IT Security Alert: Exposure of Passwords Worldwide Could Affect You!

Padlock representing IT Security

Alert! IT security experts recently discovered that billions of usernames and passwords from sites such as Netflix, LinkedIn and others have been publicly posted on a hacking site. If you reuse passwords across multiple services, such as Guilford email and social media, your Guilford account is at risk even if not directly exposed.

What Happened?

In this particular hack, called the “COMB Breach”, hackers combined login credentials (usernames and passwords) from many prior data breaches. Hackers then exposed the information by “dumping” it on a website publicly available to other hackers.

How to Protect Yourself

Reset your passwords:
Due to the serious risk of compromise, ITS recommends you reset passwords for all of your accounts, starting with email. Learn how to reset your Guilford account passwords here.

Don’t reuse passwords across multiple sites:
Follow the advice of security experts and use a unique password for each account. While it may seem like trouble to keep track of multiple passwords, this prevents a compromise of one account from affecting all accounts. Make the effort to remember multiple passwords to avoid the trouble of dealing with multiple compromises!

Be vigilant about suspicious messages or activity:
If you notice unsual activity with your Guilford accounts (such as emails disappearing or security alerts), contact ITS@guilford.edu. Be wary of suspcious or unusal messages even if they appear to be from someone you know. That person’s account may be compromised. Before responding to messages that seem unusal, call the person to verify the message is legitimate.

Do not respond to or engage with suspected hackers or spammers:
Hackers who send messages asking for personal information may be trying to verify that an account is active. If you receive a suspicious message to your Guilford account, forward it to its@guilford.edu or simply delete it. Don’t put yourself at risk by responding or clicking on links in the message.

Learn More

The website https://haveibeenpwned.com/ provides a place to enter an email address and check if that address has been part of a data breach. If you have many email addresses, this can help you priortize which passwords to reset first. Keep in mind, though, that this website is not aware of every breach that has ever happened. Also, even if your an account was not directly exposed, it is at risk if it shares a password with an exposed account.

To learn more about the COMB Breach see the article Over 3 billion emails and passwords hacked in possibly the largest breach ever .

IT Security Alert: Beware of Caller ID Spoofing!

Padlock representing IT Security

Caller ID spoofing occurs when scammers impersonate known or familiar-appearing phone #s to steal information. A scammer may impersonate a Guilford College 316 #, local agency, or business.

If you receive an unexpected call requesting personal information, your best response is to hang up. If the you think the call may be legitimate, call back using a phone number you can verify. Search for Guilford office phone #s at https://www.guilford.edu. Learn more at https://www.fcc.gov/consumers/guides/spoofing-and-caller-id .

ITS VPN Upgrade Complete | Friday, Dec. 18th

Who? Guilford Community Members who use GlobalProtect VPN
What? Version Upgrade
When? Completed Friday, Dec. 18th at 5:30p
Why? Upgrade to version compatible with Mac OS Big Sur

To accommodate those running MacOS 11 Big Sur ITS upgraded the College’s VPN software on Friday 12/18/20.

Guilford requires VPN for remote access to systems such as network drives and Banner “Admin” used by many administrative offices on campus.

After the update, when you next use VPN, you will be prompted to download and install the new VPN version which is 5.1.7-20. If you are not automatically prompted to install the update, or run into difficulty, please follow the instructions for Installing GlobalProtect VPN (Guilford Google login required to view).

Need help? Open a ticket at https://webhelpdesk.guilford.edu or email its@guilford.edu.

ITS Recommends Delaying Big Sur Mac OS Upgrade

black Apple logo

Who? Anyone who uses a Mac AND Guilford’s VPN
What? Delay upgrade to Mac OS Big Sur
When? Until further notices from ITS
Why? Patches required to address compatibility issue

Guilford ITS recently learned of a compatibility issue with Big Sur, the new MacOS, and Guilford’s VPN software, GlobalProtect. VPN enables remote connections to secured campus resources such as network drives and Banner “Admin”. If you use VPN, ITS strongly advises you not to upgrade to Big Sur until we announce the availability of required VPN patches. Also, be sure to confirm that any other applications and software you use will work with Big Sur before upgrading. Need help? Contact its@guilford.edu.

Banner Downtime for Scheduled Maintenance | Friday, Dec. 11th

Guilford College Banner

Who: Students, Faculty, Staff and Affiliates who use Banner
What: System downtime
When: Friday, Dec. 11th at 5pm for approximately 1 hour
Why: Maintenance

ITS will perform maintenance on Banner, the system used for functions including course registration and work time entry, on Friday, Dec. 11th. As a result, the system will be unavailable beginning at 5pm for approximately 1 hour. If you encounter difficulties with Banner following this work, open a ticket at https://webhelpdesk.guilford.edu or contact the ITS Help Desk at its@guilford.edu or 336-316-2020.

COMPLETE: Banner Upgrade on Fri., Nov. 13

Guilford College Banner

The Banner upgrade that began Friday at noon is complete! Report any issues to the ITS Help Desk at: https://webhelpdesk.guilford.edu or webhelpdesk@guilford.edu. ITS has resolved degree evaluation issues and has worked with Web Services to restore the “GNOSIS” course search tool to service.

Who: Students, Faculty, Staff and Affiliates who use Banner

What: System unavailable during major upgrade

When: NOON Friday, November 13th through Saturday the 14th

Why: Move Banner to updated servers with better speed and reliability

The Banner system used by the Guilford Community for functions including course registration and work time entry will be unavailable beginning at noon on Friday, Nov. 13, as ITS completes a major upgrade. The upgrade will continue into Saturday. When complete, Banner will run on updated servers offering faster performance and better reliability as well as meeting updated vendor requirements.

Banner login information including login links will remain the same following the upgrade.

This article will be updated when the work is complete.

Questions? Please contact the ITS Help Desk at webhelpdesk@guilford.edu or call 336-316-2020.

Message Regarding Zoom Storage

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Note: Faculty and staff received this announcement by email on 10/30/20.

Dear Colleagues,

With high use of Zoom to record classes, workshops, and meetings to the Zoom cloud, we are approaching our storage limit and need to remove older cloud recordings to make room for newer recordings. Prior to the start of the Spring 2021 semester, we will delete recordings from Spring 2020 through the Fall 2020 3-week session.

We are giving you advance notice so that you have time to export your recordings and save them by 11:59 p.m. on January 6th, 2021. After this deadline, we will begin deleting recordings. 

In most cases, you are encouraged to save recordings to Google Drive which offers unlimited storage and automatic backups (instructions below). If you have recordings with restricted information (e.g., dealing with confidential student or personnel issues), please contact webhelpdesk@guilford.edu to discuss appropriate storage options. If your recordings are of campus events of historical interest, please contact archives@guilford.edu.

We are establishing a regular process for the deletion of older recordings and will communicate a timetable and additional information prior to January 6th.

We will send additional reminders as we approach January 6th. If you have questions or experience issues, please put in a Help Desk ticket at https://webhelpdesk.guilford.edu or webhelpdesk@guilford.edu. Faculty may also contact Garrett Collins directly at gcollins1@guilford.edu.


ITS and Hege Library & Learning Technologies

Instructions for exporting your recordings:

  1. Log in to your Guilford Zoom account at guilford.zoom.us
  2. Navigate to your recordings by clicking the “Recordings” item in the left-hand menu.
  3. You should see your recordings listed on the page that appears. Click “More” and then “Download” next to any recordings you want to export as a file to your computer.
    1. Each download will consist of multiple files, as the download includes a video file of the recording, an audio-only file of the recording, a transcript of the recording, and the meeting’s chat transcript.
    2. If you do not want to download all of these files, you can click the recording title to get a more detailed view of the recording, and download only specific files.
  4. Repeat the process above with all recordings you want to save.
  5. Downloaded files are stored on your local computer. For more reliable preservation, upload your files to Google Drive using the instructions here.

Instructions for deleting your recordings: 

  1. Log in to your Guilford Zoom account at guilford.zoom.us
  2. Navigate to your recordings by clicking the “Recordings” item in the left-hand menu.
  3. You should see your recordings listed on the page that appears. Check the checkboxes in front of all videos you wish to delete.
  4. Click the “Delete Selected (number)” button.

RESOLVED: Banner Web Security Errors

Error or Issue Icon


ITS resolved the Banner web error prior to the start of Fall 2020 classes. Chrome and other browsers now work properly and no longer require a workaround.

Original Post:

Are you receiving errors in Banner Web stating your connection is not secure?

ITS is working with the vendor of Banner to address these errors which result from recent security updates made to some web browsers.

Errors currently appear with Chrome and Firefox, and sometimes IE and Edge depending on the version.

To bypass the error, you need to use a different web browser or change a setting in Firefox. Here are the options:

  • try IE or Edge (Windows) – depending on your browser and Windows version they may or may not display errors
  • try Safari (Mac)
  • in FireFox – click the “Enable TLS 1.0 and 1.1” blue button on the error message

Chrome is not currently recommended as it will prompt you to confirm your security setting on each page load.

ITS appreciates your patience as we continue work to resolve this issue.