Service Restored: Banner Emergency Outage | Mon. 4/18 @2p

Update | 4/18 3:30p: Our Banner hosting provider has completed the emergency maintenance work. ITS post-outage testing indicates that Banner is functioning normally.

Original Post:
ITS has received word from our hosting provider that Banner will undergo an emergency restart at 2p today (4/18). This outage will last approximately 1 hour. The mid-day disruption is required to address issues with time-senstive Banner operations. Affected processes include degreee evaluations for student advising.

ITS appreciates your patience as we work with our vendors to correct these issues. We will provide a update when services are restored.

ITS Maintenance Announcement: Banner Updates | Fri. 1/14 6-6:30p

ITS will apply additional tax-form updates to Banner from 6-6:30p this evening (Fri. 1/14).

ITS expects Banner to remain available during most of this time, but you may experience brief periods of service interruption. 

As a reminder, Banner was moved to cloud hosting prior to the winter holiday break. The new link for Banner Web is:

https://ssb8-prod.guilford.edu/pls/GCPROD/twbkwbis.P_GenMenu?name=homepage

You can also find the updated link on the Guilford Current Students and Faculty and Staff pages on the Guilford website.

If you have questions or need assistance, please contact its@guilford.edu.

Banner Downtime for Updates | Wed. 1/12

Who: Students, Faculty, Staff and Affiliates who use Banner
What: Banner System unavailable during updates
When: Wed., 1/12 6p to midnight
Why: Time-sensitive updates

Banner will be unavailable on Wednesday, January 12th from 6pm to approximately midnight. During this time ITS will apply time-sensitive updates, including tax form upgrades, so that we can better serve you. Banner Web and the Banner “admin” system used by administrative offices will be unavailable.

STUDENTS: Please be aware that drop/add for courses will not be available during this time.

As a reminder, Banner was moved to cloud hosting prior to the winter holiday break.

The new link for Banner Web is:

https://ssb8-prod.guilford.edu/pls/GCPROD/twbkwbis.P_GenMenu?name=homepage

You can also find the updated link on the Guilford Current Students and Faculty and Staff pages on the Guilford website.

If you have questions or need assistance, please contact its@guilford.edu.

COMPLETE: Banner Downtime for “Cloud” Hosting Move

Guilford College Banner

Who: Students, Faculty, Staff and Affiliates who use Banner
What: System downtime for 2 weekends
When: Fri., 12/3 @7p thru 12/5; Fri., 12/17 @7p thru 12/19
Why: Migration to “Cloud” (remote) Hosting

Update 12/19/21:

Banner is now available following this weekend’s downtime to move Banner to “cloud” (remote) hosting. The link for the new cloud-hosted “Banner Web” is:

https://ssb8-prod.guilford.edu/pls/GCPROD/twbkwbis.P_GenMenu?name=homepage

Please update any browser bookmarks or other references to Banner Web to use this new link. Links on the main Guilford website will be updated Monday, Dec. 20th.

ITS thanks the Guilford community for your patience during this migration process. We are especially grateful for the staff in offices across campus who worked many hours over weekends on this important project. 

The new environment will offer more security for Banner, while also reducing costs.

If you have questions or notice issues with Banner, please contact its@guilford.edu or call 336-316-2020.

Update 12/13/21:

Technical work to resolve issues identified during the 12/3 “Dress Rehearsal” weekend has gone well. ITS and key offices across campus are now preparing for the “Go Live” of the cloud-hosted Banner environment. Banner will be unavailable beginning at 7p on Friday 12/17 through Sunday 12/19. When Banner service is restored, it will be running in the new cloud envionment. (Note: If any critical process failures require a switch back to Guilford local Banner, ITS will make a “fall back” decision by 2p on Sunday, 12/19.)

Links (URLs) to Banner will change as part of this migration. ITS will announce the new links when the move to the cloud is complete.

Update 12/5/21:

Banner is now available following this weekend’s downtime for Banner “cloud” (remote) hosting preparations.  ITS thanks the Guilford community for your patience during this process. We are especially grateful for the staff in offices across campus who worked many hours over the weekend on this important project.  The results were positive overall. ITS is continuing to work through remaining issues in advance of the Dec. 17th move.


Announcement 11/29/21:

The Banner system used for functions including course registration and work time entry will be unavailable the weekends of 12/3 and 12/17 as ITS moves Banner to “cloud” (remote) hosting. This move will reduce costs of operating Banner and provide additional security features. On both weekends, Banner will be unavailable from Friday at 7p through Sunday for all except approved testers. ITS will make an announcement when regular Banner service is restored following the downtime.

Third-party systems with live connections to Banner may appear to be available during these weekends, but should not be used by anyone aside from approved testers. This is due to the risk of data loss or retrieving inaccurate data. Specifically, only approved testers should use the following systems during this time:

  • CampusLogic Forms (for Federal Financial Aid data verification)
  • CourseFinder and other Argos reporting applications
  • Housing Application System (THD)
  • Microsoft Access reports connecting to Banner
  • OneCard ID Card System – issuing new cards or adding Quaker Cash
  • Parking System (update for 12/17: “read” access to data without making updates is OK)
  • Touchnet bill payment system

Note: This list will be updated based on initial testing results.

Regarding the Slate online application portal, prospective students will be able to apply and check applications during the dress rehearsal weekend. New applicant data will not, however, appear in Guilford’s production Banner until Banner and Slate are synchronized following the dress rehearsal.

If you have questions or require technology support, open a ticket at https://webhelpdesk.guilford.edu or contact the ITS Help Desk at its@guilford.edu or 336-316-2020.

Banner Downtime for Scheduled Maintenance | Friday, Dec. 11th

Guilford College Banner

Who: Students, Faculty, Staff and Affiliates who use Banner
What: System downtime
When: Friday, Dec. 11th at 5pm for approximately 1 hour
Why: Maintenance

ITS will perform maintenance on Banner, the system used for functions including course registration and work time entry, on Friday, Dec. 11th. As a result, the system will be unavailable beginning at 5pm for approximately 1 hour. If you encounter difficulties with Banner following this work, open a ticket at https://webhelpdesk.guilford.edu or contact the ITS Help Desk at its@guilford.edu or 336-316-2020.

UPDATE: Banner Status Following Weekend Upgrade

Guilford College Banner

UPDATE: As of 11/18, issues with the GNOSIS Course Search tool are resolved. ITS Communications sent the message below to Guilford Faculty and Staff at 12:56p on Monday 11/16. Read about the upgrade here.

Dear Faculty and Staff,

ITS worked with several campus offices this morning to resolve issues following the weekend migration of Banner to updated servers. As of this time, most reported issues, including problems with degree evaluations and some financial processes, are resolved. We apologize for the inconvenience these issues have caused.

For those who use the “Gnosis” course search tool, this system remains unavailable. While work continues on this issue, ITS recommends use of the Banner Web Class Schedule available from the Banner Web login screen. For those needing a course schedule with more sort options, we recommend downloading the course schedule in Excel format available here. The spreadsheet data reflects Banner as of Th., 11/12.    

ITS also continues to work with individual offices regarding issues or questions within their areas. 

Please continue to report any problems or questions to ITS by submitting a ticket at https://webhelpdesk.guilford.edu, or contact ITS at webhelpdesk@guilford.edu or 336-316-2020.

Thank you,

Information Technology Services

COMPLETE: Banner Upgrade on Fri., Nov. 13

Guilford College Banner

The Banner upgrade that began Friday at noon is complete! Report any issues to the ITS Help Desk at: https://webhelpdesk.guilford.edu or webhelpdesk@guilford.edu. ITS has resolved degree evaluation issues and has worked with Web Services to restore the “GNOSIS” course search tool to service.

Who: Students, Faculty, Staff and Affiliates who use Banner

What: System unavailable during major upgrade

When: NOON Friday, November 13th through Saturday the 14th

Why: Move Banner to updated servers with better speed and reliability

The Banner system used by the Guilford Community for functions including course registration and work time entry will be unavailable beginning at noon on Friday, Nov. 13, as ITS completes a major upgrade. The upgrade will continue into Saturday. When complete, Banner will run on updated servers offering faster performance and better reliability as well as meeting updated vendor requirements.

Banner login information including login links will remain the same following the upgrade.

This article will be updated when the work is complete.

Questions? Please contact the ITS Help Desk at webhelpdesk@guilford.edu or call 336-316-2020.

RESOLVED: Banner Web Security Errors

Error or Issue Icon

Update:

ITS resolved the Banner web error prior to the start of Fall 2020 classes. Chrome and other browsers now work properly and no longer require a workaround.

Original Post:

Are you receiving errors in Banner Web stating your connection is not secure?

ITS is working with the vendor of Banner to address these errors which result from recent security updates made to some web browsers.

Errors currently appear with Chrome and Firefox, and sometimes IE and Edge depending on the version.

To bypass the error, you need to use a different web browser or change a setting in Firefox. Here are the options:

  • try IE or Edge (Windows) – depending on your browser and Windows version they may or may not display errors
  • try Safari (Mac)
  • in FireFox – click the “Enable TLS 1.0 and 1.1” blue button on the error message

Chrome is not currently recommended as it will prompt you to confirm your security setting on each page load.

ITS appreciates your patience as we continue work to resolve this issue.