Update | 4/18 3:30p: Our Banner hosting provider has completed the emergency maintenance work. ITS post-outage testing indicates that Banner is functioning normally.
Original Post: ITS has received word from our hosting provider that Banner will undergo an emergency restart at 2p today (4/18). This outage will last approximately 1 hour. The mid-day disruption is required to address issues with time-senstive Banner operations. Affected processes include degreee evaluations for student advising.
ITS appreciates your patience as we work with our vendors to correct these issues. We will provide a update when services are restored.
Who: Students, Faculty, Staff and Affiliates who use Banner What: Banner System unavailable during updates When: Wed., 1/12 6p to midnight Why: Time-sensitive updates
Banner will be unavailable on Wednesday, January 12th from 6pm to approximately midnight. During this time ITS will apply time-sensitive updates, including tax form upgrades, so that we can better serve you. Banner Web and the Banner “admin” system used by administrative offices will be unavailable.
STUDENTS: Please be aware that drop/add for courses will not be available during this time.
As a reminder, Banner was moved to cloud hosting prior to the winter holiday break.
Please update any browser bookmarks or other references to Banner Web to use this new link. Links on the main Guilford website will be updated Monday, Dec. 20th.
ITS thanks the Guilford community for your patience during this migration process. We are especially grateful for the staff in offices across campus who worked many hours over weekends on this important project.
The new environment will offer more security for Banner, while also reducing costs.
If you have questions or notice issues with Banner, please contact firstname.lastname@example.org or call 336-316-2020.
Technical work to resolve issues identified during the 12/3 “Dress Rehearsal” weekend has gone well. ITS and key offices across campus are now preparing for the “Go Live” of the cloud-hosted Banner environment. Banner will be unavailable beginning at 7p on Friday 12/17 through Sunday 12/19. When Banner service is restored, it will be running in the new cloud envionment. (Note: If any critical process failures require a switch back to Guilford local Banner, ITS will make a “fall back” decision by 2p on Sunday, 12/19.)
Links (URLs) to Banner will change as part of this migration. ITS will announce the new links when the move to the cloud is complete.
Banner is now available following this weekend’s downtime for Banner “cloud” (remote) hosting preparations. ITS thanks the Guilford community for your patience during this process. We are especially grateful for the staff in offices across campus who worked many hours over the weekend on this important project. The results were positive overall. ITS is continuing to work through remaining issues in advance of the Dec. 17th move.
The Banner system used for functions including course registration and work time entry will be unavailable the weekends of 12/3 and 12/17 as ITS moves Banner to “cloud” (remote) hosting. This move will reduce costs of operating Banner and provide additional security features. On both weekends, Banner will be unavailable from Friday at 7p through Sunday for all except approved testers. ITS will make an announcement when regular Banner service is restored following the downtime.
Third-party systems with live connections to Banner may appear to be available during these weekends, but should not be used by anyone aside from approved testers. This is due to the risk of data loss or retrieving inaccurate data. Specifically, only approved testers should use the following systems during this time:
CampusLogic Forms (for Federal Financial Aid data verification)
CourseFinder and other Argos reporting applications
Housing Application System (THD)
Microsoft Access reports connecting to Banner
OneCard ID Card System – issuing new cards or adding Quaker Cash
Parking System (update for 12/17: “read” access to data without making updates is OK)
Touchnet bill payment system
Note: This list will be updated based on initial testing results.
Regarding the Slate online application portal, prospective students will be able to apply and check applications during the dress rehearsal weekend. New applicant data will not, however, appear in Guilford’s production Banner until Banner and Slate are synchronized following the dress rehearsal.
Who: Students, Faculty, Staff and Affiliates who use Banner What: System downtime When: Friday, Dec. 11th at 5pm for approximately 1 hour Why: Maintenance
ITS will perform maintenance on Banner, the system used for functions including course registration and work time entry, on Friday, Dec. 11th. As a result, the system will be unavailable beginning at 5pm for approximately 1 hour. If you encounter difficulties with Banner following this work, open a ticket at https://webhelpdesk.guilford.edu or contact the ITS Help Desk at email@example.com or 336-316-2020.
UPDATE: As of 11/18, issues with the GNOSIS Course Search tool are resolved.ITS Communications sent the message below to Guilford Faculty and Staff at 12:56p on Monday 11/16.Read about the upgrade here.
Dear Faculty and Staff,
ITS worked with several campus offices this morning to resolve issues following the weekend migration of Banner to updated servers. As of this time, most reported issues, including problems with degree evaluations and some financial processes, are resolved. We apologize for the inconvenience these issues have caused.
For those who use the “Gnosis” course search tool, this system remains unavailable. While work continues on this issue, ITS recommends use of the Banner Web Class Schedule available from the Banner Web login screen. For those needing a course schedule with more sort options, we recommend downloading the course schedule in Excel format available here. The spreadsheet data reflects Banner as of Th., 11/12.
ITS also continues to work with individual offices regarding issues or questions within their areas.
The Banner upgrade that began Friday at noon is complete! Report any issues to the ITS Help Desk at: https://webhelpdesk.guilford.edu or firstname.lastname@example.org. ITS has resolved degree evaluation issues and has worked with Web Services to restore the “GNOSIS” course search tool to service.
Who: Students, Faculty, Staff and Affiliates who use Banner
What: System unavailable during major upgrade
When:NOONFriday, November 13th through Saturday the 14th
Why: Move Banner to updated servers with better speed and reliability
The Banner system used by the Guilford Community for functions including course registration and work time entry will be unavailable beginning at noon on Friday, Nov. 13, as ITS completes a major upgrade. The upgrade will continue into Saturday. When complete, Banner will run on updated servers offering faster performance and better reliability as well as meeting updated vendor requirements.
Banner login information including login links will remain the same following the upgrade.
This article will be updated when the work is complete.