Banner Downtime for Scheduled Maintenance | Friday, Dec. 11th

Guilford College Banner

Who: Students, Faculty, Staff and Affiliates who use Banner
What: System downtime
When: Friday, Dec. 11th at 5pm for approximately 1 hour
Why: Maintenance

ITS will perform maintenance on Banner, the system used for functions including course registration and work time entry, on Friday, Dec. 11th. As a result, the system will be unavailable beginning at 5pm for approximately 1 hour. If you encounter difficulties with Banner following this work, open a ticket at https://webhelpdesk.guilford.edu or contact the ITS Help Desk at its@guilford.edu or 336-316-2020.

UPDATE: Banner Status Following Weekend Upgrade

Guilford College Banner

UPDATE: As of 11/18, issues with the GNOSIS Course Search tool are resolved. ITS Communications sent the message below to Guilford Faculty and Staff at 12:56p on Monday 11/16. Read about the upgrade here.

Dear Faculty and Staff,

ITS worked with several campus offices this morning to resolve issues following the weekend migration of Banner to updated servers. As of this time, most reported issues, including problems with degree evaluations and some financial processes, are resolved. We apologize for the inconvenience these issues have caused.

For those who use the “Gnosis” course search tool, this system remains unavailable. While work continues on this issue, ITS recommends use of the Banner Web Class Schedule available from the Banner Web login screen. For those needing a course schedule with more sort options, we recommend downloading the course schedule in Excel format available here. The spreadsheet data reflects Banner as of Th., 11/12.    

ITS also continues to work with individual offices regarding issues or questions within their areas. 

Please continue to report any problems or questions to ITS by submitting a ticket at https://webhelpdesk.guilford.edu, or contact ITS at webhelpdesk@guilford.edu or 336-316-2020.

Thank you,

Information Technology Services

COMPLETE: Banner Upgrade on Fri., Nov. 13

Guilford College Banner

The Banner upgrade that began Friday at noon is complete! Report any issues to the ITS Help Desk at: https://webhelpdesk.guilford.edu or webhelpdesk@guilford.edu. ITS has resolved degree evaluation issues and has worked with Web Services to restore the “GNOSIS” course search tool to service.

Who: Students, Faculty, Staff and Affiliates who use Banner

What: System unavailable during major upgrade

When: NOON Friday, November 13th through Saturday the 14th

Why: Move Banner to updated servers with better speed and reliability

The Banner system used by the Guilford Community for functions including course registration and work time entry will be unavailable beginning at noon on Friday, Nov. 13, as ITS completes a major upgrade. The upgrade will continue into Saturday. When complete, Banner will run on updated servers offering faster performance and better reliability as well as meeting updated vendor requirements.

Banner login information including login links will remain the same following the upgrade.

This article will be updated when the work is complete.

Questions? Please contact the ITS Help Desk at webhelpdesk@guilford.edu or call 336-316-2020.

RESOLVED: Banner Web Security Errors

Error or Issue Icon

Update:

ITS resolved the Banner web error prior to the start of Fall 2020 classes. Chrome and other browsers now work properly and no longer require a workaround.

Original Post:

Are you receiving errors in Banner Web stating your connection is not secure?

ITS is working with the vendor of Banner to address these errors which result from recent security updates made to some web browsers.

Errors currently appear with Chrome and Firefox, and sometimes IE and Edge depending on the version.

To bypass the error, you need to use a different web browser or change a setting in Firefox. Here are the options:

  • try IE or Edge (Windows) – depending on your browser and Windows version they may or may not display errors
  • try Safari (Mac)
  • in FireFox – click the “Enable TLS 1.0 and 1.1” blue button on the error message

Chrome is not currently recommended as it will prompt you to confirm your security setting on each page load.

ITS appreciates your patience as we continue work to resolve this issue.