Who: Students, Faculty, Staff and Affiliates who use Banner What: System downtime When: Friday, Dec. 11th at 5pm for approximately 1 hour Why: Maintenance
ITS will perform maintenance on Banner, the system used for functions including course registration and work time entry, on Friday, Dec. 11th. As a result, the system will be unavailable beginning at 5pm for approximately 1 hour. If you encounter difficulties with Banner following this work, open a ticket at https://webhelpdesk.guilford.edu or contact the ITS Help Desk at email@example.com or 336-316-2020.
UPDATE: As of 11/18, issues with the GNOSIS Course Search tool are resolved.ITS Communications sent the message below to Guilford Faculty and Staff at 12:56p on Monday 11/16.Read about the upgrade here.
Dear Faculty and Staff,
ITS worked with several campus offices this morning to resolve issues following the weekend migration of Banner to updated servers. As of this time, most reported issues, including problems with degree evaluations and some financial processes, are resolved. We apologize for the inconvenience these issues have caused.
For those who use the “Gnosis” course search tool, this system remains unavailable. While work continues on this issue, ITS recommends use of the Banner Web Class Schedule available from the Banner Web login screen. For those needing a course schedule with more sort options, we recommend downloading the course schedule in Excel format available here. The spreadsheet data reflects Banner as of Th., 11/12.
ITS also continues to work with individual offices regarding issues or questions within their areas.
The Banner upgrade that began Friday at noon is complete! Report any issues to the ITS Help Desk at: https://webhelpdesk.guilford.edu or firstname.lastname@example.org. ITS has resolved degree evaluation issues and has worked with Web Services to restore the “GNOSIS” course search tool to service.
Who: Students, Faculty, Staff and Affiliates who use Banner
What: System unavailable during major upgrade
When:NOONFriday, November 13th through Saturday the 14th
Why: Move Banner to updated servers with better speed and reliability
The Banner system used by the Guilford Community for functions including course registration and work time entry will be unavailable beginning at noon on Friday, Nov. 13, as ITS completes a major upgrade. The upgrade will continue into Saturday. When complete, Banner will run on updated servers offering faster performance and better reliability as well as meeting updated vendor requirements.
Banner login information including login links will remain the same following the upgrade.
This article will be updated when the work is complete.