Who? Anyone with a Mac less than 5 years old What? Upgrade to Mac OS Big Sur When? After checking compatibilty with your specialized software & devices Why? Benefit from the latest operating system from Apple
The latest Mac operating system, Big Sur, was released in November 2020. At that time, ITS recommended postponing upgrades so we could test systems such as VPN and PaperCut printing for compatibility. ITS has now completed testing and applied update needed to support Big Sur. We currently recommend all compatible Macs upgrade to the new OS.
If the hardware on your Macbook or iMac is compatible with Big Sur, you will likely have seen an alert in your notification center. To start the upgrade click the alert, or check for updates in the App Store. Then, follow the onscreen prompts. Unfortunately, devices 5 years or older are not eligible for this upgrade.
Please note this upgrade may affect certain 3rd party applications and peripheral devices such as personal printers. While ITS has tested software we support at Guilford, we cannot guarantee other 3rd party applications will continue to work with Big Sur. If you have questions about compatibility, we recommend you check with the vendor to verify product support with the new operating system.
Who? Guilford Community Members who use GlobalProtect VPN What? Version Upgrade When? Completed Friday, Dec. 18th at 5:30p Why? Upgrade to version compatible with Mac OS Big Sur
To accommodate those running MacOS 11 Big Sur ITS upgraded the College’s VPN software on Friday 12/18/20.
Guilford requires VPN for remote access to systems such as network drives and Banner “Admin” used by many administrative offices on campus.
After the update, when you next use VPN, you will be prompted to download and install the new VPN version which is 5.1.7-20. If you are not automatically prompted to install the update, or run into difficulty, please follow the instructions for Installing GlobalProtect VPN (Guilford Google login required to view).
Who? Anyone who uses a Mac AND Guilford’s VPN What? Delay upgrade to Mac OS Big Sur When? Until further notices from ITS Why? Patches required to address compatibility issue
Guilford ITS recently learned of a compatibility issue with Big Sur, the new MacOS, and Guilford’s VPN software, GlobalProtect. VPN enables remote connections to secured campus resources such as network drives and Banner “Admin”. If you use VPN, ITS strongly advises you not to upgrade to Big Sur until we announce the availability of required VPN patches. Also, be sure to confirm that any other applications and software you use will work with Big Sur before upgrading. Need help? Contact firstname.lastname@example.org.
The Banner upgrade that began Friday at noon is complete! Report any issues to the ITS Help Desk at: https://webhelpdesk.guilford.edu or email@example.com. ITS has resolved degree evaluation issues and has worked with Web Services to restore the “GNOSIS” course search tool to service.
Who: Students, Faculty, Staff and Affiliates who use Banner
What: System unavailable during major upgrade
When:NOONFriday, November 13th through Saturday the 14th
Why: Move Banner to updated servers with better speed and reliability
The Banner system used by the Guilford Community for functions including course registration and work time entry will be unavailable beginning at noon on Friday, Nov. 13, as ITS completes a major upgrade. The upgrade will continue into Saturday. When complete, Banner will run on updated servers offering faster performance and better reliability as well as meeting updated vendor requirements.
Banner login information including login links will remain the same following the upgrade.
This article will be updated when the work is complete.